Your PayPal disputes, handled.
We connect to your PayPal account and take the dispute work off your plate. Every inquiry answered inside PayPal's 10-day window, with the full evidence file in the first response. Seller Protection coverage checked before shipping. You see the outcomes, not the queue.
Three things you stop doing
We respond inside PayPal's 10-day window
PayPal expects a response within 10 days of a dispute being opened. Without one, a buyer escalation closes the case in the buyer's favour. Every new inquiry reaches us in real time and we respond on your behalf: the evidence, a replacement or return offer, or a refund where that is the right call. Your team only sees the case when we need a decision from you.
- Real-time intake from your PayPal account
- Response sent on your behalf within hours
- Auto-refunds for clear-cut low-value cases
The full evidence file goes out with the first response
PayPal decides escalated cases on what was submitted during the dispute and does not ask for evidence again. So we compile the complete package from your OMS, carrier, and PSP data before the first response is sent: tracking, proof of delivery, product description, and customer communication. The buyer sees the same file, so it is written to be read by both.
- Evidence pulled from your OMS, carrier, and PSP
- Complete at first response, not after escalation
- Written for PayPal and the buyer alike
We protect coverage before the order ships
Guzco checks every PayPal order against Seller Protection requirements at checkout and pre-shipment. Address mismatches, missing signature confirmation on high-value orders, and ineligible item types are flagged to your fulfilment process before they cost you a dispute you cannot win.
- Eligibility checked at order creation
- High-value orders flagged for signature confirmation
- Address mismatches surfaced before shipping
Full visibility, none of the work
We handle every PayPal case in the background. You get a clear view of what is open, what we have responded to, and what we have won.
What you get when we take over
Win more PayPal disputes, with less work.
Inquiries answered within 10 days, the full evidence file in the first response, Seller Protection eligibility checked. You get the outcomes without running the queue.
Talk to an Expert →GUZCO
Keizersgacht 264
1016EV Amsterdam
As featured in
© 2026 Guzco AI. All rights reserved.