Projected 2025 Recovery: €7M+

Automated Investigation for

E-commerce Fraud

AI-powered fraud detection that learns from a federated network of merchants. Real-time scoring, sub-100ms response times, zero-knowledge architecture.

Talk to an Expert

The trust center for secure e-commerce operations

Agents

The automation ecosystem for your operations

Work with documents and build workflows that automate 95% of your customer support and investigations

Investigations

Automate your due deligence and investigation with our specialized agents

New order received

Create custom rules based on your needs

Investigations

Item not received claim management

Workflow builder

Investigations

Automate your due deligence and investigation with our specialized agents

New order received

Create custom rules based on your needs

Investigations

Item not received claim management

Workflow builder

Bring AI

to your existing

tools

Bring AI

to your existing

tools

Guzco operates directly within your existing e-commerce and helpdesk systems, like Zendesk or Gorgias, helping you unlock the benefits of intelligent automation without having to "rip and replace" what's already working.

Shopify

Gorgias

Freshdesk

Zendesk

Front

Trengo

Prestashop

Magento

WooCommerce

+8 more

Image Intelligence

Automatically label AI generated images

Background Analysis

Product Name Mapping

Metadata Extractor

Image labelling

Image API

E-commerce

Marketplace

Fulfillment providers

1# Hole

2# Discoloration

Image Intelligence

Automatically label AI generated images

Background Analysis

Product Name Mapping

Metadata Extractor

Image labelling

Image API

E-commerce

Marketplace

Fulfillment providers

1# Hole

2# Discoloration

Meta

claim__generator__info_name

ChatGPT

ActionsSoftwareAgentName

GPT-4o

ActionsSoftwareAgentName

OpenAI API

Easily integrate in within your code base

Access our endpoints with comprehensive fraud analysis. Integrate once, protect forever with our federated intelligence network.

Delivery Speed Risk Analysis

Address Risk Profiling

Pickup Point Verification

High-Risk Item Detection

Customer Network History

Serial Returner Identification

Shipment Rerouting Detection

Merchant INR Tracking

Customer Browser Behaviour

Automated Proof-of-Delivery

response.json

{
  "decisionSummary": {
    "requestId": "req_8a3f4b21cde54f67",
    "overallScore": 895,
    "riskLevel": "HIGH",
    "recommendedAction": "CHALLENGE",
    "summaryText": "High risk of 'Item Not Received' fraud detected. Customer has a history of returns abuse across our network. Recommend initiating an AI-powered email verification before shipping.",
    "reasonCodes": [
      "GEOLOCATION_MISMATCH",
      "BEHAVIORAL_ANOMALY",
      "NETWORK_RETURNS_ABUSE_HISTORY",
      "HIGH_VALUE_ORDER"
    ]
  },
  "automatedInvestigation": {
    "investigationId": "inv_a4b1c2d3e4f5",
    "status": "CHALLENGE_RECOMMENDED",
    "recommendedStep": "EMAIL_VERIFICATION",
    "details": "Our system can automatically send a verification email to the customer to confirm their shipping address and acknowledge the high-value nature of the shipment. This adds a crucial layer of evidence for potential chargebacks.",
    "initiationEndpoint": "/api/v1/investigations/inv_a4b1c2d3e4f5/initiate",
    "webhookUrl": "https://api.your-client.com/webhooks/fraud-updates"
  },
  "chargebackDefense": {
    "readinessScore": 75,
    "availableEvidence": [
      "DEVICE_FINGERPRINT",
      "IP_GEOLOCATION_DATA",
      "BEHAVIORAL_SESSION_ANALYSIS"
    ],
    "representmentTemplateId": "tmpl_inr_high_value_v2"
  },
  "signals": {
    "customer": {
      "isNew": false,
      "networkHistory": {
        "firstSeenAcrossNetwork": "2024-03-12T10:00:00Z",
        "totalOrdersAcrossNetwork": 8,
        "totalChargebacks": 0,
        "returnRatePercent": 62.5,
        "tags": [
          "SERIAL_RETURNER"
        ]
      }
    },
    "geolocation": {
      "ipAddress": "84.28.112.191",
      "ipCountry": "NL",
      "billingCountry": "NL",
      "shippingCountry": "DE",
      "distanceShippingToIpKm": 650
    },
    "behavioral": {
      "checkoutSpeedSeconds": 28,
      "pasteEvents": [
        "email",
        "address",
        "credit_card"
      ],
      "navigationAnomalies": [
        "DIRECT_PRODUCT_PAGE_ENTRY"
      ],
      "score": 85
    },
    "transaction": {
      "amount": 1299,
      "currency": "EUR"
    }
  },
  "apiVersion": "2025-09-24",
  "timestamp": "2025-09-24T09:18:13Z"
}

Easily integrate in within your code base

Access our endpoints with comprehensive fraud analysis. Integrate once, protect forever with our federated intelligence network.

Delivery Speed Risk Analysis

Address Risk Profiling

Pickup Point Verification

High-Risk Item Detection

Customer Network History

Serial Returner Identification

Shipment Rerouting Detection

Merchant INR Tracking

Customer Browser Behaviour

Automated Proof-of-Delivery

response.json

{
  "decisionSummary": {
    "requestId": "req_8a3f4b21cde54f67",
    "overallScore": 895,
    "riskLevel": "HIGH",
    "recommendedAction": "CHALLENGE",
    "summaryText": "High risk of 'Item Not Received' fraud detected. Customer has a history of returns abuse across our network. Recommend initiating an AI-powered email verification before shipping.",
    "reasonCodes": [
      "GEOLOCATION_MISMATCH",
      "BEHAVIORAL_ANOMALY",
      "NETWORK_RETURNS_ABUSE_HISTORY",
      "HIGH_VALUE_ORDER"
    ]
  },
  "automatedInvestigation": {
    "investigationId": "inv_a4b1c2d3e4f5",
    "status": "CHALLENGE_RECOMMENDED",
    "recommendedStep": "EMAIL_VERIFICATION",
    "details": "Our system can automatically send a verification email to the customer to confirm their shipping address and acknowledge the high-value nature of the shipment. This adds a crucial layer of evidence for potential chargebacks.",
    "initiationEndpoint": "/api/v1/investigations/inv_a4b1c2d3e4f5/initiate",
    "webhookUrl": "https://api.your-client.com/webhooks/fraud-updates"
  },
  "chargebackDefense": {
    "readinessScore": 75,
    "availableEvidence": [
      "DEVICE_FINGERPRINT",
      "IP_GEOLOCATION_DATA",
      "BEHAVIORAL_SESSION_ANALYSIS"
    ],
    "representmentTemplateId": "tmpl_inr_high_value_v2"
  },
  "signals": {
    "customer": {
      "isNew": false,
      "networkHistory": {
        "firstSeenAcrossNetwork": "2024-03-12T10:00:00Z",
        "totalOrdersAcrossNetwork": 8,
        "totalChargebacks": 0,
        "returnRatePercent": 62.5,
        "tags": [
          "SERIAL_RETURNER"
        ]
      }
    },
    "geolocation": {
      "ipAddress": "84.28.112.191",
      "ipCountry": "NL",
      "billingCountry": "NL",
      "shippingCountry": "DE",
      "distanceShippingToIpKm": 650
    },
    "behavioral": {
      "checkoutSpeedSeconds": 28,
      "pasteEvents": [
        "email",
        "address",
        "credit_card"
      ],
      "navigationAnomalies": [
        "DIRECT_PRODUCT_PAGE_ENTRY"
      ],
      "score": 85
    },
    "transaction": {
      "amount": 1299,
      "currency": "EUR"
    }
  },
  "apiVersion": "2025-09-24",
  "timestamp": "2025-09-24T09:18:13Z"
}